Premium Freestanding iPad Stand

Last Updated: 25/01/2026

This Shipping Policy explains in comprehensive detail how orders placed on Tabdoq are processed, shipped, delivered, and managed. The policy is designed to ensure maximum transparency for customers, full compliance with European Union consumer protection laws, and strict alignment with Google Merchant Center requirements.

By placing an order on our website, you confirm that you have read, understood, and agreed to this Shipping Policy.

1. Shipping Destinations

We ship orders exclusively within Europe, including:

• All European Union (EU) member countries
• The United Kingdom (UK)

At this time, we do not offer shipping outside Europe. Orders placed with delivery addresses outside the EU or UK may be declined or cancelled before processing.

Shipping availability may vary slightly depending on courier service coverage and local regulations.

2. Product Pricing

We maintain full pricing transparency at every stage of the purchasing process.

• All product prices are clearly displayed on the product pages.
• Each product page clearly states whether VAT is included or excluded.
• VAT information is shown again during checkout before payment confirmation.

No hidden charges, undisclosed fees, or post-checkout price changes are applied.

3. Shipping Rates

Our shipping rates are straightforward and clearly communicated:

• Free Shipping: Orders with a total value of €100 or more
• Flat-Rate Shipping: €11.90 for orders below €100

Shipping costs are calculated automatically and displayed clearly at checkout before the order is finalized.

4. Shipping Origin

All orders are shipped directly from our registered business address in the Netherlands:

Platinastraat 8, 2872 ZX Schoonhoven, The Netherlands

We do not ship from overseas warehouses, undisclosed fulfillment centers, or drop-shipping facilities.

5. Order Cut-Off Time

• Orders placed before 3:00 PM (GMT+01:00) Central European Standard Time (Amsterdam) on business days are eligible for same-day processing.
• Orders placed after the cut-off time, on weekends, or on Dutch public holidays are processed on the next business day.

6. Order Processing Time

• Standard order processing time is 1 business day (Monday–Friday).
• Processing includes order verification, payment confirmation, quality checks, secure packaging, and preparation for dispatch.

Processing time is separate from delivery time.

7. Delivery Time

For all shipping destinations within the EU and the UK, our estimated delivery time is

• 1–3 business days (Monday–Friday) after dispatch
• Total delivery time: 1–4 business days (Monday–Friday)

This delivery timeframe applies uniformly across all supported countries.
Delivery times are estimates and may be affected by external factors such as courier delays, weather conditions, public holidays, or unforeseen logistical disruptions.

8. Tracking Information

• All orders are shipped with tracking.
• Tracking details are provided via email within 24–48 hours after dispatch.
• Customers are responsible for monitoring their shipment using the provided tracking link.

9. Packaging & Order Protection

We take appropriate measures to ensure products arrive safely:

• Products are packed securely using protective materials.
• Packaging methods are selected based on product size, weight, and fragility.
• Additional protection is applied to sensitive or high-value items.

10. Address Accuracy & Verification

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for:

• Delivery delays caused by incorrect or incomplete addresses
• Failed deliveries resulting from inaccurate address details provided by the customer

11. Order Cancellation

• Orders may be cancelled within 12 hours of placement.
• Once processing or shipping has begun, cancellation may no longer be possible.

Cancellation requests should be submitted as early as possible.

12. Change of Shipping Address

• Shipping address changes are accepted within 12 hours of order placement.
• After this period, address changes cannot be guaranteed due to processing and dispatch timelines.

13. Failed Delivery/Missed Delivery Attempts

If delivery fails due to:

• Customer unavailability
• Incorrect or incomplete address information

The courier may attempt redelivery or return the shipment.
Any additional re-delivery or return shipping costs may be charged to the customer.

14. Damaged, Missing, or Incorrect Items

• Any damaged, missing, or incorrect items must be reported within 48 hours of delivery.
• Claims must include clear photographic evidence of the issue and packaging.
• Claims submitted outside this timeframe may not be accepted.

15. Lost or Delayed Packages

• If a package is delayed beyond the estimated delivery timeframe, customers should contact us promptly.
• Lost shipments are investigated with the courier before any replacement or refund is issued.

16. Delivery Confirmation

Delivery is considered complete once the courier confirms successful delivery to the shipping address provided at checkout.

17. VAT, Taxes & Fees

• VAT inclusion or exclusion is clearly stated on each product page and during checkout.
• For UK orders, applicable local tax regulations may apply.
• No additional undisclosed taxes or fees are charged after checkout.

18. Customer Responsibilities

Customers are responsible for:

• Providing accurate shipping and contact information
• Monitoring tracking updates
• Reporting delivery issues within stated timeframes
• Complying with applicable local regulations

19. Our Responsibilities

We are responsible for:

• Accurate order processing
• Timely dispatch
• Providing valid tracking information
• Supporting courier investigations where required

20. Invoices & Documentation

• Digital invoices are issued electronically after order confirmation.
• Additional documentation may be provided upon request when legally required.

21. Sustainability & Packaging

We aim to minimize environmental impact by:

• Using recyclable or eco-conscious packaging materials where possible
• Avoiding unnecessary packaging without compromising product safety

22. Security & Fraud Prevention

• All orders are subject to security and fraud checks.
• Orders flagged for suspicious activity may be delayed or cancelled to protect customers and our business.

23. Business & Contact Information

This website is operated by Tabdoq, a brand operated by Tabletpro B.V.

Legal Entity Name: Tabletpro B.V.

Trading As: Tabdoq

Company Registration Number: 70742804

VAT Number: NL858442358B01

Address: Platinastraat 8, 2872 ZX Schoonhoven, The Netherlands.

Email: info@tabdoq.com

Phone: +31 (0)182 700 635

Live Chat: Available on the website

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+01:00) Central European Standard Time (Amsterdam)

24. Policy Updates

We reserve the right to update this shipping policy at any time.
Any changes will be published on this page with a revised “Last Updated” date.

Return & Refund Policy – Tabdoq

Last Updated: 25/01/2026

At Tabdoq, we prioritise delivering high-quality products and providing excellent customer service. This Return & Refund Policy explains your rights, our responsibilities, and the procedures for returns, refunds, and order cancellations. It applies to all orders shipped to EU countries, including the UK.

By placing an order on our website, you agree to this policy.

1. Return Window

• Returns must be requested within 30 calendar days from the date of delivery.
• Requests after 30 days will not be accepted.
• This timeline ensures compliance with EU consumer protection laws while giving customers sufficient time.

2. Exchange Policy

• Exchanges are not available.
• Customers wishing to receive a different item must return the original (if eligible) and place a new order.

3. No Restocking Fee

• No restocking fees are charged for eligible returns.
• Refunds are equal to the product price (excluding shipping, unless the return is due to seller error).

4. Return Eligibility Requirements

To qualify for a return, the following must be met:

• The item must be unused and unopened
• Must remain in original condition and packaging
• All tags, labels, manuals, and accessories must be included
• The item must not be damaged, altered, washed, or used

Non-compliant items may be rejected.

5. Return Shipping Costs

Seller covers shipping if:

• The item is defective
• The item is damaged during delivery
• The incorrect item is shipped
• Items missing due to our error

The customer covers shipping if:

• Item ordered incorrectly (wrong size, color, model)
• Customer changes mind
• The address provided was incorrect

Shipping fees are non-refundable unless the return is due to seller error.

6. How to Initiate a Return (Step-by-Step)

Step 1: Submit a Return Request

Contact customer support within 30 days of delivery via email or live chat.

Provide:

• Order number
• Full name used at checkout
• Reason for return
• Photos/videos for defective, damaged, or incorrect items

Step 2: Review & Approval

Requests are reviewed within 1–2 business days (Monday–Friday).

We verify:

• Eligibility
• Item condition
• Responsibility (seller vs customer)

Step 3: Return Authorization

Approved returns receive:

• Authorization confirmation
• Step-by-step return instructions
• Return address (see section below)

Important: Do not ship items before approval.

Step 4: Package the Item

• Ensure unused, unopened, original condition
• Use secure packaging to prevent transit damage

Step 5: Ship the Item

Ship via trackable method

Responsibility:

• The seller pays if defective, damaged, or incorrect
• The customer pays if it is a personal choice or error

Share tracking number with support

Step 6: Inspection & Approval

• Items are inspected upon arrival.
• Approved returns proceed to refund.

Step 7: Refund Processing

• Refunds issued within 10 business days (Monday–Friday).
• Refunds go to original payment method only

7. Return Methods

• Returns must be shipped using trackable services
• Secure packaging is required to prevent damage

8. Refund Processing Time

• Refunds are processed within 10 business days (Monday–Friday) after inspection
• Bank or card processing may vary

9. Customer Responsibilities

Customers must:

• Provide accurate shipping information
• Package items securely
• Use trackable shipping if responsible for return shipping
• Follow return instructions

10. Our Responsibilities

We commit to:

• Delivering accurate, high-quality products
• Providing clear return instructions
• Processing refunds promptly
• Covering return shipping for defective, damaged, or incorrect items

11. Return Address

All returns must be sent to our registered business address:

Tabdoq – Tabletpro B.V.
Platinastraat 8, 2872 ZX Schoonhoven,
The Netherlands

Instructions:

1. Only send items after return approval.
2. Include all original components, manuals, and packaging.
3. Use a trackable shipping service and share the tracking number.
4. The seller covers shipping if the issue is our fault; otherwise, the customer covers the cost.

Refunds are processed within 10 business days (Monday–Friday) after inspection.

12. Damaged, Defective, Incorrect, or Missing Items

• Report issues within 48 hours of delivery.
• Provide photos/videos as evidence.
• The seller covers return shipping for defective, damaged, or wrong items.
• Refunds or replacements are issued promptly.

Customer responsibility: The customer pays return shipping for personal mistakes or address errors.

13. Shipping Damage During Transit

• Notify immediately if damage occurs during delivery.
• Include photos of the item and packaging.
• A courier investigation may be conducted before resolution.

14. Order Cancellation Policy

Before Shipment

• Orders may be cancelled before shipment.
• Full refund processed within 10 business days (Monday–Friday).

After Shipment

• Orders cannot be cancelled after shipping.
• Eligible returns must follow the standard process.
• Shipping costs are non-refundable.

Unclaimed or Refused Deliveries

• May incur return shipping fees.
• Refunds are processed after deduction of fees.

15. Lost or Missing Returns

• We are not responsible for lost returns.
• Always use trackable shipping.
• Proof of delivery is required for refunds.

16. Late or Missing Refunds

• Check your bank account or card first.
• Contact your payment provider if needed.
• Reach out to our support team for assistance.

17. Items Returned Without Approval

Unauthorised returns may be:

• Rejected
• Returned to sender
• Or disposed of without refund

18. Policy Abuse Prevention

• Excessive or suspicious returns may be denied.
• Abuse of the policy may result in account restrictions or a permanent ban.

19. Fraud, Abuse & Safety Protection

False claims or repeated misuse may lead to:

• Refund denial
• Account restriction or permanent ban

20. Business Information

This website is operated by Tabdoq, a brand operated by Tabletpro B.V.

Legal Entity Name: Tabletpro B.V.

Trading As: Tabdoq

Company Registration Number: 70742804

VAT Number: NL858442358B01

Address: Platinastraat 8, 2872 ZX Schoonhoven, The Netherlands.

Email: info@tabdoq.com

Phone: +31 (0)182 700 635

Live Chat: Available on the website

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+01:00) Central European Standard Time (Amsterdam)

21. Policy Updates

• Policy may be updated at any time.
• Changes are published on this page.
• Continued use constitutes acceptance of updates.