Refund policy

Return & Refund Policy – Tabletpro

Last Updated: 19/03/2026

At Tabletpro, we prioritise delivering high-quality products and providing excellent customer service. This Return & Refund Policy explains your rights, our responsibilities, and the procedures for returns, refunds, and order cancellations. It applies to all orders shipped to EU countries, including the UK.

By placing an order on our website, you agree to this policy.

This policy does not affect your statutory consumer rights under applicable law.

1. Return Window

  • Returns must be requested within 30 calendar days from the date of delivery.
  • Requests after 30 days may not be accepted.
  • This timeline ensures compliance with EU consumer protection laws while giving customers sufficient time.

2. Exchange Policy

  • Exchanges are available for eligible items.
  • Customers must contact our support team within 30 calendar days of delivery to request an exchange.
  • Items must meet the return eligibility requirements outlined in this policy.
  • If the requested replacement item is unavailable, a refund or alternative product may be offered.
  • The seller covers shipping costs for exchanges relating to defective, damaged, or incorrect items.
  • The customer may be responsible for shipping costs for change-of-mind exchanges or incorrectly ordered items.

3. No Restocking Fee

  • No restocking fees are charged for eligible returns.
  • Refunds are equal to the product price, excluding shipping unless the return is due to seller error.

4. Return Eligibility Requirements

To qualify for a return, the following must be met:

  • The item must be returned in unused condition.
  • The item must remain in original condition and packaging.
  • All tags, labels, manuals, and accessories must be included.
  • The item must not be damaged, altered, washed, or used.

Items that do not meet the return eligibility requirements may not qualify for a refund.

5. Return Shipping Costs

Seller covers shipping if:

  • The item is defective.
  • The item is damaged during delivery.
  • The incorrect item is shipped.
  • Items are missing due to our error.

The customer covers shipping if:

  • The item was ordered incorrectly, such as the wrong size, colour, or model.
  • The customer changes their mind.
  • The address provided at checkout was incorrect.

Shipping fees are non-refundable unless the return is due to seller error.

6. How to Initiate a Return

Step 1: Submit a Return Request

Contact customer support within 30 days of delivery via email or live chat.

Please provide:

  • Order number.
  • Full name used at checkout.
  • Reason for return.
  • Photos or videos for defective, damaged, or incorrect items.

Step 2: Review & Approval

Requests are reviewed within 1–2 business days, Monday to Friday.

We verify:

  • Eligibility.
  • Item condition.
  • Responsibility for return shipping.

Step 3: Return Authorisation

Approved returns receive:

  • Authorisation confirmation.
  • Step-by-step return instructions.
  • Return address.

Important: Please do not ship items before approval, as this may delay processing.

Step 4: Package the Item

  • Ensure the item is unused and in its original condition.
  • Use secure packaging to help prevent transit damage.

Step 5: Ship the Item

Ship the item using a trackable method.

Responsibility:

  • The seller pays if the item is defective, damaged, or incorrect.
  • The customer pays if the return is due to personal choice, an incorrectly ordered item, or an address error provided at checkout.

Please share the tracking number with our support team.

Step 6: Inspection & Approval

  • Items are inspected upon arrival.
  • Approved returns proceed to refund processing.

Step 7: Refund Processing

  • Approved refunds are processed within 10 business days, Monday to Friday.
  • Refunds are issued to the original payment method only.

7. Return Methods

  • Returns must be shipped using a trackable service.
  • Secure packaging is required to prevent damage.

8. Refund Processing Time

  • Approved refunds are processed within 10 business days, Monday to Friday, after inspection.
  • Bank or card processing times may vary.

9. Customer Responsibilities

Customers must:

  • Provide accurate shipping information.
  • Package items securely.
  • Use trackable shipping if responsible for return shipping.
  • Follow the return instructions provided by our support team.

10. Our Responsibilities

We commit to:

  • Delivering accurate, high-quality products.
  • Providing clear return instructions.
  • Processing approved refunds promptly.
  • Covering return shipping for defective, damaged, or incorrect items.

11. Return Address

All returns must be sent to our registered business address:

Tabletpro B.V.
Platinastraat 8F, 2872 ZX Schoonhoven,
The Netherlands

Instructions:

  1. Only send items after return approval.
  2. Include all original components, manuals, and packaging.
  3. Use a trackable shipping service and share the tracking number.
  4. The seller covers shipping if the issue is our fault, otherwise, the customer covers the cost.

Approved refunds are processed within 10 business days, Monday to Friday, after inspection.

12. Damaged, Defective, Incorrect, or Missing Items

  • Please report issues within 48 hours of delivery.
  • Provide photos or videos as evidence.
  • The seller covers return shipping for defective, damaged, or incorrect items.
  • Refunds or replacements are issued promptly once the issue has been reviewed.

Customer responsibility: The customer is responsible for return shipping costs for change-of-mind returns, incorrectly ordered items, or address errors provided at checkout.

13. Shipping Damage During Transit

  • Please notify us immediately if damage occurs during delivery.
  • Include photos of the item and packaging.
  • A courier investigation may be conducted before resolution.

14. Order Cancellation Policy

Before Shipment

  • Orders may be cancelled before shipment.
  • Approved cancellations are refunded within 10 business days, Monday to Friday.

After Shipment

  • Once an order has shipped, it can no longer be cancelled. However, eligible items may still be returned in accordance with this policy.
  • Eligible returns must follow the standard return process.
  • Shipping costs are non-refundable unless the return is due to seller error.

Unclaimed or Refused Deliveries

  • Unclaimed or refused deliveries may incur return shipping fees.
  • Refunds are processed after any applicable return shipping fees have been deducted.

15. Lost or Missing Returns

  • We are not responsible for returns lost in transit.
  • Always use trackable shipping.
  • Proof of delivery is required for refunds.

16. Late or Missing Refunds

  • Please check your bank account or card statement first.
  • Contact your payment provider if needed, as processing times may vary.
  • Reach out to our support team if you still need assistance.

17. Items Returned Without Approval

Returns sent without prior approval may experience delays in processing or may be returned to the sender.

18. Policy Abuse Prevention

  • We reserve the right to refuse returns where there is evidence of misuse of this policy.

19. Fraud, Abuse & Safety Protection

We reserve the right to refuse refunds or returns where misuse of the policy is identified.

20. Business Information

Tabletpro is operated by Tabletpro B.V.

Legal Entity Name: Tabletpro B.V.

Company Registration Number: KvK 70742804

VAT Number: NL858442358B01

Address: Platinastraat 8F, 2872 ZX Schoonhoven, The Netherlands.

Email: info@tabletpro.eu

Phone: +31 (0)182 700 635

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+01:00) Central European Standard Time, Amsterdam.

21. Policy Updates

  • This policy may be updated from time to time.
  • Changes are published on this page.
  • Continued use of our website constitutes acceptance of the latest version of this policy.

Tabletpro.eu, Tabletpro.fr, Tabletpro.de, and Tabletpro.nl are operated by Tabletpro B.V.