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Frequently Asked Questions (FAQ)

1. About Tabdoq

1.1 Who is Tabdoq?

Tabdoq is a professional brand operated by Tabletpro B.V., a Netherlands-based company specialising in high-quality tablet stands, mounts, enclosures, and accessories for both professional and home use.

1.2 Where is Tabdoq based?

We are based in the Netherlands and operate from our registered address in Schoonhoven.

2. Products & Compatibility

2.1 What products do you sell?

We sell:

  • Tablet stands
  • Wall mounts and floor stands
  • Tablet holders and security enclosures
  • Professional mounting accessories

Our products are designed for retail, hospitality, offices, education, healthcare, and home environments.

2.2 Are your products compatible with all tablets?

Some products are universal, while others are designed for specific tablet models (such as iPad or Samsung).

Compatibility details are clearly listed on each product page. Customers are responsible for verifying compatibility before purchase.

2.3 Do your products come with installation instructions?

Yes. Installation instructions are included with the product or provided digitally. For certain installations, professional installation is recommended.

3. Ordering & Payment

3.1 What payment methods do you accept?

We accept the following secure payment methods:

Visa, Mastercard, Maestro, American Express, UnionPay, iDEAL, Apple Pay, Shop Pay, PayPal, Google Pay, Cartes Bancaires, and Bank Transfer.

3.2 Is my payment information secure?

Yes. All payments are processed via PCI-DSS-compliant, encrypted payment providers. We do not store full payment card details.

3.3 When will my payment be charged?

Your payment is charged immediately at checkout once the order is placed.

4. Pricing, VAT & Invoices

4.1 Are prices shown including VAT?

VAT inclusion or exclusion is clearly indicated on each product page and at checkout.

4.2 Will I receive an invoice?

Yes. A VAT-compliant invoice is automatically generated and sent by email after order confirmation.

4.3 Are there any hidden fees?

No. All applicable costs, including shipping and VAT, are displayed before you complete your purchase.

5. Shipping & Delivery

5.1 Where do you ship?

We ship to all EU countries, including the United Kingdom.
We do not offer non-EU international shipping.

5.2 How long does delivery take?

  • Processing time: 1 business day (Monday – Friday)
  • Delivery time: 1–3 business days (Monday–Friday) for all destinations

5.3 What is your order cut-off time?

Orders placed before 3:00 PM (GMT+01:00) Central European Standard Time (Amsterdam) are processed the same business day.

5.4 How much does shipping cost?

  • Free shipping on orders of €100 or more
  • Flat rate €11.90 for orders below €100

5.5 Will I receive a tracking number?

Yes. Tracking information is provided within 24–48 hours after dispatch.

6. Order Changes & Cancellation

6.1 Can I cancel my order?

Yes. Orders can be cancelled within 12 hours of placement, provided they have not been processed or shipped.

6.2 Can I change my delivery address?

Address changes are possible within 12 hours of order placement. After that, changes cannot be guaranteed.

7. Returns & Refunds

7.1 What is your return policy?

You may return eligible products within 30 days of delivery.

7.2 What condition must returned items be in?

Returned items must be:

  • Unused
  • Unopened
  • In original packaging and condition

7.3 How do I start a return?

You must contact our support team before sending any return. Unauthorised returns may be refused.

7.4 Who pays for return shipping?

  • We cover return shipping for defective, damaged, or incorrect items
  • Customers cover return shipping for returns due to personal choice or ordering errors

7.5 When will I receive my refund?

Refunds are processed within 10 business days (Monday–Friday) after the return is received and inspected. Refunds are issued to the original payment method.

8. Damaged, Defective or Incorrect Items

8.1 What if my item arrives damaged?

Please contact us within 48 hours of delivery with photos and order details. We will resolve the issue promptly.

8.2 What if I received the wrong item?

If we made an error, we will arrange a replacement or refund at no additional cost to you.

9. Warranty

9.1 Do your products come with a warranty?

Yes. All products include a 24-month warranty, in line with EU consumer protection laws.

9.2 What does the warranty cover?

The warranty covers manufacturing defects and lack of conformity present at delivery.

9.3 What is not covered by the warranty?

  • Normal wear and tear
  • Improper installation
  • Misuse or unauthorized modifications

10. Business Customers

10.1 Do you sell to businesses?

Yes. We serve both consumers and business customers across the EU and UK.

10.2 Can businesses order in bulk?

Yes. For bulk orders or custom solutions, please contact us directly.

11. Privacy & Data Protection

11.1 How is my personal data used?

Personal data is processed strictly in accordance with our Privacy Policy and GDPR regulations.

11.2 Do you share my data with third parties?

Data is shared only with trusted service providers (payment, shipping, IT) when necessary to fulfil your order.

12. Contact & Support

12.1 How can I contact Tabdoq?

This website is operated by Tabdoq, a brand operated by Tabletpro B.V.

Legal Entity Name: Tabletpro B.V.

Trading As: Tabdoq

Company Registration Number: 70742804

VAT Number: NL858442358B01

Address: Platinastraat 8, 2872 ZX Schoonhoven, The Netherlands.

Email: info@tabdoq.com

Phone: +31 (0)182 700 635

Live Chat: Available on the website

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+01:00) Central European Standard Time (Amsterdam)