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Shipping Policy

Last Updated: 12/03/2026

This Shipping Policy explains in comprehensive detail how orders placed on Tabdoq are processed, shipped, delivered, and managed. The policy is designed to ensure maximum transparency for customers, full compliance with European Union consumer protection laws, and strict alignment with Google Merchant Center requirements.

By placing an order on our website, you confirm that you have read, understood, and agreed to this Shipping Policy.

1. Shipping Destinations

We ship orders exclusively within Europe, including:

  • All European Union (EU) member countries
  • The United Kingdom (UK)

At this time, we do not offer shipping outside Europe and the UK. Orders placed with delivery addresses outside the EU or UK may be declined or cancelled before processing.

Shipping availability may vary slightly depending on courier service coverage and local regulations.

2. Product Pricing

We maintain full pricing transparency at every stage of the purchasing process.

  • All product prices are clearly displayed on the product pages.
  • Each product page clearly states whether VAT is included or excluded.
  • VAT information is shown again during checkout before payment confirmation.

No hidden charges, undisclosed fees, or post-checkout price changes are applied.

3. Shipping Rates

Our shipping rates are straightforward and clearly communicated:

Free Shipping: Orders with a total value of €100 or more within the EU.

EU Flat-Rate Shipping: €11.90 for orders below €100 within the EU.

Orders Outside the EU: Shipping costs are calculated automatically at checkout based on the destination and order details.

All shipping costs are displayed clearly at checkout before the order is finalised.

4. Shipping Origin

All orders are shipped directly from our registered business address in the Netherlands:

Platinastraat 8F, 2872 ZX Schoonhoven, The Netherlands

We do not ship from overseas warehouses, undisclosed fulfilment centres, or drop-shipping facilities.

5. Order Cut-Off Time

  • Orders placed before 3:00 PM (GMT+01:00) Central European Standard Time (Amsterdam) on business days are eligible for same-day processing.
  • Orders placed after the cut-off time, on weekends, or on Dutch public holidays are processed on the next business day.

6. Order Processing Time

  • Standard order processing time is 1 business day (Monday–Friday).
  • Processing includes order verification, payment confirmation, quality checks, secure packaging, and preparation for dispatch.

Processing time is separate from delivery time.

7. Delivery Time

For all shipping destinations within the EU and the UK, our delivery time is 1–3 business days (Monday–Friday) after dispatch

  • Total delivery time: 1–4 business days (Monday–Friday)

This delivery timeframe applies uniformly across all supported countries.
Delivery times are estimates and may be affected by external factors such as courier delays, weather conditions, public holidays, or unforeseen logistical disruptions.

8. Tracking Information

  • All orders are shipped with tracking.
  • Tracking details are provided via email within 24–48 hours after dispatch.
  • Customers are responsible for monitoring their shipment using the provided tracking link.

9. Packaging & Order Protection

We take appropriate measures to ensure products arrive safely:

  • Products are packed securely using protective materials.
  • Packaging methods are selected based on product size, weight, and fragility.
  • Additional protection is applied to sensitive or high-value items.

10. Address Accuracy & Verification

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for:

  • Delivery delays caused by incorrect or incomplete addresses
  • Failed deliveries resulting from inaccurate address details provided by the customer

11. Order Cancellation

  • Orders may be cancelled within 12 hours of placement.
  • Once processing or shipping has begun, cancellation may no longer be possible.

Cancellation requests should be submitted as early as possible.

12. Change of Shipping Address

  • Shipping address changes are accepted within 12 hours of order placement.
  • After this period, address changes cannot be guaranteed due to processing and dispatch timelines.

13. Failed Delivery/Missed Delivery Attempts

If delivery fails due to:

  • Customer unavailability
  • Incorrect or incomplete address information

The courier may attempt redelivery or return the shipment.
Any additional re-delivery or return shipping costs may be charged to the customer.

14. Damaged, Missing, or Incorrect Items

  • Any damaged, missing, or incorrect items must be reported within 48 hours of delivery.
  • Claims must include clear photographic evidence of the issue and packaging.
  • Claims submitted outside this timeframe may not be accepted.

15. Lost or Delayed Packages

  • If a package is delayed beyond the estimated delivery timeframe, customers should contact us promptly.
  • Lost shipments are investigated with the courier before any replacement or refund is issued.

16. Delivery Confirmation

Delivery is considered complete once the courier confirms successful delivery to the shipping address provided at checkout.

17. VAT, Taxes & Fees

  • VAT inclusion or exclusion is clearly stated on each product page and during checkout.
  • For UK orders, applicable local tax regulations may apply.
  • No additional undisclosed taxes or fees are charged after checkout.

18. Customer Responsibilities

Customers are responsible for:

  • Providing accurate shipping and contact information
  • Monitoring tracking updates
  • Reporting delivery issues within stated timeframes
  • Complying with applicable local regulations

19. Our Responsibilities

We are responsible for:

  • Accurate order processing
  • Timely dispatch
  • Providing valid tracking information
  • Supporting courier investigations where required

20. Invoices & Documentation

  • Digital invoices are issued electronically after order confirmation.
  • Additional documentation may be provided upon request when legally required.

21. Sustainability & Packaging

We aim to minimise environmental impact by:

  • Using recyclable or eco-conscious packaging materials where possible
  • Avoiding unnecessary packaging without compromising product safety

22. Security & Fraud Prevention

  • All orders are subject to security and fraud checks.
  • Orders flagged for suspicious activity may be delayed or cancelled to protect customers and our business.

23. Business & Contact Information

Tabdoq, owned & operated by Tabletpro B.V.

Legal Entity Name: Tabletpro B.V.

Trading As: Tabdoq

Company Registration Number: KvK 70742804

VAT Number: NL858442358B01

Address: Platinastraat 8F, 2872 ZX Schoonhoven, The Netherlands.

Email: info@tabdoq.com

Phone: +31 (0)182 700 635

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+01:00) Central European Standard Time (Amsterdam)

24. Policy Updates

We reserve the right to update this shipping policy at any time.
Any changes will be published on this page with a revised “Last Updated” date.

Note: Tabdoq.com, Tabletpro.eu, Tabletpro.fr, Tabletpro.de, and Tabletpro.nl are operated by Tabletpro B.V.