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Warranty Policy

Last Updated: 25/01/2026

At Tabdoq, we are committed to providing high-quality products that meet your expectations for durability, safety, and functionality. This Warranty Policy outlines the coverage, terms, procedures, and responsibilities regarding product warranties, ensuring transparency, consumer protection, and compliance with EU consumer law.

By purchasing products from Tabdoq, you agree to the terms outlined in this policy.

1. Warranty Coverage

  • All products sold by Tabdoq, including tablet stands, mounts, holders, and accessories, are covered under a 24-month warranty from the date of purchase.
  • This warranty covers manufacturing defects, material defects, and workmanship issues that occur under normal use.
  • Warranty applies to products purchased directly from Tabdoq.com or authorized resellers within the EU and UK.

2. What the Warranty Does Not Cover

This warranty does not cover:

  • Damage caused by accidents, misuse, negligence, or improper handling
  • Cosmetic wear and tear (scratches, dents, or fading)
  • Modifications, repairs, or alterations made by the customer or third parties
  • Damage caused by unauthorized accessories or attachments
  • Products used outside recommended environmental or operational conditions

3. Warranty Claim Eligibility

To make a warranty claim, customers must:

  1. Provide proof of purchase (invoice or receipt)
  2. Identify the product and defect clearly
  3. Submit a claim within the 24-month warranty period
  4. Ensure the product has been used according to the user manual and care instructions

4. How to Make a Warranty Claim

Step-by-Step Process:

Contact Customer Support:

Provide Required Information:

  • Order number or invoice
  • Product name and description
  • Clear photos or videos showing the defect
  • Date of purchase and any additional details

Claim Review:

  • Our support team will review the claim within 2 business days (Monday – Friday)
  • Verification may involve product inspection or requesting additional information

Approval & Resolution:

  • Approved claims will be resolved by repair, replacement, or refund
  • Customers will be informed of the next steps via email or phone

Return Shipping for Warranty Claims:

  • Tabdoq covers shipping costs if the defect is due to manufacturing or material faults
  • Customers are responsible for shipping costs if the claim is invalid or caused by misuse

5. Resolution Options

  • Repair: Product repaired and returned to the customer
  • Replacement: Defective product replaced with the same or equivalent product
  • Refund: Refund issued to the original payment method if repair or replacement is not feasible

6. Customer Responsibilities

To ensure a smooth warranty process, customers should:

  • Follow the user manual and care instructions
  • Submit claims within the warranty period
  • Provide accurate proof of purchase and defect documentation
  • Respond promptly to support team requests

7. Seller Responsibilities

Tabdoq commits to:

  • Responding promptly to warranty claims
  • Verifying claims fairly and transparently
  • Providing repair, replacement, or refund in accordance with the EU Consumer Law
  • Covering shipping costs for valid claims

8. Exceptions & Limitations

  • Warranty does not cover damages from accidents, misuse, or external factors
  • Warranty may be void if the product is opened, modified, or repaired by unauthorized personnel
  • Warranty is non-transferable outside the EU and UK unless approved by Tabdoq

9. Legal Compliance

  • This Warranty Policy complies with EU Consumer Rights Directive (2011/83/EU) and Netherlands consumer protection laws
  • Customers have statutory rights in addition to this warranty
  • Tabdoq respects all consumer protection requirements for fair and transparent service

10. Contact Information

For warranty claims or enquiries:

This website is operated by Tabdoq, a brand operated by Tabletpro B.V.

Legal Entity Name: Tabletpro B.V.

Trading As: Tabdoq

Company Registration Number: 70742804

VAT Number: NL858442358B01

Address: Platinastraat 8, 2872 ZX Schoonhoven, The Netherlands.

Email: info@tabdoq.com

Phone: +31 (0)182 700 635

Live Chat: Available on the website

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+01:00) Central European Standard Time (Amsterdam)

11. Policy Updates

  • This Warranty Policy may be updated periodically
  • Updates will be published on this page with a “Last Updated” date
  • Continued use of the website constitutes acceptance of updated terms