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Cancellation Policy

Last Updated: 25/01/2026

At Tabdoq, we value transparency and fairness. This Cancellation Policy outlines how customers can cancel orders, the timelines, responsibilities, exceptions, and related procedures. It is designed to ensure smooth communication, clear expectations, and legal compliance for our EU and UK customers.

By placing an order on our website, you agree to the terms outlined in this policy.

1. Cancellation Window

  • Customers may request a cancellation within 12 hours of placing the order.
  • Orders cannot be cancelled once processing, packaging, or shipment begins.
  • For pre-orders or custom-made items, cancellation rules may differ; these will be indicated at the time of purchase.

2. Eligible Orders for Cancellation

  • Standard orders placed on the website that have not entered processing
  • Orders paid in full or partially (pending payments can also be cancelled before processing)
  • Orders shipped internationally or within the EU cannot be cancelled and must follow the Return & Refund Policy

3. How to Request a Cancellation

Step-by-Step Process:

Contact Customer Support Immediately:

Provide Required Details:

  • Order number
  • Full name used at checkout
  • Reason for cancellation (optional but helpful)

Cancellation Review:

  • Our support team will review your request within 1 business day (Monday – Friday)
  • A confirmation email will be sent if the cancellation is approved

Approved Cancellations:

  • Refunds will be initiated as per Section 5

4. Partial Cancellations

  • Customers may request to cancel specific items from a multi-item order.
  • Partial cancellations are only possible if the remaining items have not been shipped or processed.
  • Refunds for partially cancelled items are processed within 10 business days (Monday–Friday).

5. Refunds After Cancellation

  • Refunds are issued to the original payment method
  • Refund timeline: 10 business days (Monday–Friday) from approval
  • Shipping fees are refunded only if the order has not been shipped
  • For failed or declined payments, refunds are credited automatically once cancellation is approved

6. Customer Responsibilities

  • Submit the cancellation request within 12 hours
  • Provide accurate order information to avoid delays
  • Respond promptly to support for confirmation
  • Ensure pre-order or custom order terms are understood before requesting cancellation

7. Seller Responsibilities

Tabdoq commits to:

  • Responding to cancellation requests promptly
  • Confirming approved cancellations via email or live chat
  • Processing refunds within 10 business days (Monday – Friday)
  • Communicating clearly if an order cannot be cancelled due to processing or shipment

8. Cancellation for Pre-Orders or Custom Orders

  • Pre-orders may have specific cancellation timelines indicated on product pages
  • Custom orders or personalized products cannot be cancelled once production begins
  • Exceptions may be considered for defective or incorrect items

9. Orders in Transit or Already Shipped

  • Once an order has been shipped, it cannot be cancelled
  • Customers must initiate a return request in accordance with our Return & Refund Policy

10. Pending Payments and Failed Transactions

  • Orders with pending or failed payments can be cancelled at any time before processing
  • If payment clears after a cancellation request, the refund will be processed promptly

11. Communication Protocols

  • All cancellation requests must be submitted via email, phone, or live chat
  • Tabdoq commits to acknowledging requests within 24 hours
  • Customers receive confirmation of cancellation via email

12. Exceptions & Special Cases

  • Orders that are already processed, packaged, or shipped cannot be cancelled
  • Pre-orders, limited editions, or custom orders may have non-cancellable status
  • Cancellation due to technical issues or duplicate orders is handled case-by-case

13. Dispute Resolution

  • Customers are encouraged to contact support first
  • Chargebacks or disputes without contacting Tabdoq may delay resolution
  • Legitimate cancellation disputes will be resolved according to EU consumer protection laws

14. Legal Compliance & Consumer Protection

  • Tabdoq's cancellation policy complies with EU consumer rights directives and Netherlands law
  • Customers have the right to clear information regarding cancellation eligibility, timelines, and refund procedures
  • Exceptions, including pre-orders and shipped orders, are clearly communicated at purchase

15. Contact Information for Cancellations

For all cancellation-related enquiries:

This website is operated by Tabdoq, a brand operated by Tabletpro B.V.

Legal Entity Name: Tabletpro B.V.

Trading As: Tabdoq

Company Registration Number: 70742804

VAT Number: NL858442358B01

Address: Platinastraat 8, 2872 ZX Schoonhoven, The Netherlands.

Email: info@tabdoq.com

Phone: +31 (0)182 700 635

Live Chat: Available on the website

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+01:00) Central European Standard Time (Amsterdam)

16. Policy Updates

  • This Cancellation Policy may be updated at any time
  • Updates will be published on this page with a “Last Updated” date
  • Continued use of the website constitutes acceptance of updated terms