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Payment Policy

Last Updated: 25/01/2026

At Tabdoq, we are committed to providing a secure, transparent, and smooth payment experience for all customers. This Payment Policy explains how payments are processed, the accepted payment methods, security measures, refund procedures, and customer responsibilities.

By placing an order on our website, you confirm that you have read, understood, and agreed to this policy.

1. Accepted Payment Methods

We accept the following payment methods for purchases made on our website:

  • Credit/Debit Cards: Visa, MasterCard, Maestro, American Express, UnionPay, Cartes Bancaires
  • Digital Wallets: Apple Pay, Google Pay, Shop Pay, PayPal
  • Bank Transfer: Direct bank transfer (available for EU customers)
  • Local Payment Methods: iDEAL (Netherlands)

All payments are processed in Euros (EUR). Prices shown on product pages include VAT where applicable, and any additional taxes or fees are displayed clearly at checkout.

2. Payment Timing

  • Payments are collected at the time of purchase.
  • For pre-orders or backordered items, payment may be captured when the order is shipped.
  • Full payment is required to complete any order before it is processed for shipment

3. Payment Processing & Security

  • All transactions are processed securely via our trusted payment gateways (Stripe, PayPal, etc.).
  • We comply with PCI-DSS standards to ensure the secure handling of your payment data.
  • Card details are never stored on our servers. Payment information is transmitted securely through encrypted connections (SSL/HTTPS).
  • We employ fraud detection and prevention measures to protect both our customers and our business.

4. Currency

  • All transactions are processed in Euros (EUR).
  • If you are using a card or payment method with a different currency, your bank may apply a conversion fee.

5. VAT / Taxes

  • All product prices clearly indicate whether VAT is included or excluded.
  • VAT is calculated and displayed at checkout according to the shipping destination within the EU.
  • For shipments to the UK, applicable taxes, duties, or import fees are indicated at checkout if relevant.

6. Refunds

  • Refunds are processed to the original payment method.
  • Approved refunds are issued within 10 business days (Monday – Friday) of receiving the returned item (if applicable) or processing a cancellation.
  • Refunds may take additional time to appear depending on your bank or payment provider.

7. Failed or Declined Payments

  • If your payment is declined or fails, you will be notified immediately at checkout.
  • Please check your payment details and try again or use an alternate payment method.
  • Orders with failed payments will not be processed until payment is successfully completed.

8. Chargebacks and Disputes

  • Customers are encouraged to contact Tabdoq support first for any issues with payment or orders.
  • Chargebacks or disputes with your bank without contacting us may delay resolution and could lead to account restrictions in cases of misuse.
  • Legitimate disputes will be investigated promptly, and refunds will be issued according to our Return & Refund Policy

9. Customer Responsibilities

Customers are expected to:

  • Provide accurate payment details and billing information.
  • Ensure that the payment method used is authorised for international or EU transactions.
  • Keep login and payment credentials secure.
  • Contact support immediately if any suspicious activity is detected.

10. Our Responsibilities

Tabdoq commits to:

  • Ensuring secure payment processing and protecting sensitive information.
  • Providing clear instructions and support regarding payment methods.
  • Processing refunds or cancellations promptly according to policy.
  • Informing customers of any issues with payment or transaction failures.

11. Bank Transfers & Local Payment Instructions

  • Bank transfers must include your order number as a reference to ensure proper processing.
  • Payments via iDEAL or other local EU methods are processed securely through the respective payment provider.
  • Orders will be processed once payment is confirmed.

12. Security & Fraud Prevention

  • We use SSL encryption and secure payment gateways for all transactions.
  • Fraudulent activity, multiple failed payment attempts, or suspicious orders may be flagged for review.
  • Attempts to bypass security measures may result in order cancellation or account restrictions.

13. Payment Discrepancies

  • If there is a discrepancy between the payment amount and the order total, the order may be placed on hold until resolved.
  • Customers will be notified to provide clarification or updated payment information.

14. Refund Processing Timeframes

  • Refunds to card or digital wallet accounts are processed within 10 business days (Monday – Friday) of approval.
  • Bank transfers may take longer depending on the financial institution.
  • Refunds for failed or cancelled payments are also processed within 10 business days (Monday – Friday).

15. Contact Information

For any payment-related questions or concerns:

This website is operated by Tabdoq, a brand operated by Tabletpro B.V.

Legal Entity Name: Tabletpro B.V.

Trading As: Tabdoq

Company Registration Number: 70742804

VAT Number: NL858442358B01

Address: Platinastraat 8, 2872 ZX Schoonhoven, The Netherlands.

Email: info@tabdoq.com

Phone: +31 (0)182 700 635

Live Chat: Available on the website

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+01:00) Central European Standard Time (Amsterdam)

16. Policy Updates

  • This Payment Policy may be updated at any time.
  • Updates will be published on this page with a revised “Last Updated” date.
  • Continued use of the website constitutes acceptance of the updated terms.