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Alle Preise auf unserer Website verstehen sich ohne Mehrwertsteuer, die beim Checkout zu Ihrer Bestellung hinzugefügt wird. Wenn Sie ein umsatzsteuerregistriertes Unternehmen in einem anderen EU-Land als den Niederlanden sind und während des Bezahlvorgangs eine gültige Umsatzsteuernummer eingeben, wird keine Mehrwertsteuer berechnet.

Return & Refund Policy – Tabdoq

Last Updated: 25/01/2026

At Tabdoq, we prioritise delivering high-quality products and providing excellent customer service. This Return & Refund Policy explains your rights, our responsibilities, and the procedures for returns, refunds, and order cancellations. It applies to all orders shipped to EU countries, including the UK.

By placing an order on our website, you agree to this policy.

1. Return Window

• Returns must be requested within 30 calendar days from the date of delivery.
• Requests after 30 days will not be accepted.
• This timeline ensures compliance with EU consumer protection laws while giving customers sufficient time.

2. Exchange Policy

• Exchanges are not available.
• Customers wishing to receive a different item must return the original (if eligible) and place a new order.

3. No Restocking Fee

• No restocking fees are charged for eligible returns.
• Refunds are equal to the product price (excluding shipping, unless the return is due to seller error).

4. Return Eligibility Requirements

To qualify for a return, the following must be met:

• The item must be unused and unopened
• Must remain in original condition and packaging
• All tags, labels, manuals, and accessories must be included
• The item must not be damaged, altered, washed, or used

Non-compliant items may be rejected.

5. Return Shipping Costs

Seller covers shipping if:

• The item is defective
• The item is damaged during delivery
• The incorrect item is shipped
• Items missing due to our error

The customer covers shipping if:

• Item ordered incorrectly (wrong size, color, model)
• Customer changes mind
• The address provided was incorrect

Shipping fees are non-refundable unless the return is due to seller error.

6. How to Initiate a Return (Step-by-Step)

Step 1: Submit a Return Request

Contact customer support within 30 days of delivery via email or live chat.

Provide:

• Order number
• Full name used at checkout
• Reason for return
• Photos/videos for defective, damaged, or incorrect items

Step 2: Review & Approval

Requests are reviewed within 1–2 business days (Monday–Friday).

We verify:

• Eligibility
• Item condition
• Responsibility (seller vs customer)

Step 3: Return Authorization

Approved returns receive:

• Authorization confirmation
• Step-by-step return instructions
• Return address (see section below)

Important: Do not ship items before approval.

Step 4: Package the Item

• Ensure unused, unopened, original condition
• Use secure packaging to prevent transit damage

Step 5: Ship the Item

Ship via trackable method

Responsibility:

• The seller pays if defective, damaged, or incorrect
• The customer pays if it is a personal choice or error

Share tracking number with support

Step 6: Inspection & Approval

• Items are inspected upon arrival.
• Approved returns proceed to refund.

Step 7: Refund Processing

• Refunds issued within 10 business days (Monday–Friday).
• Refunds go to original payment method only

7. Return Methods

• Returns must be shipped using trackable services
• Secure packaging is required to prevent damage

8. Refund Processing Time

• Refunds are processed within 10 business days (Monday–Friday) after inspection
• Bank or card processing may vary

9. Customer Responsibilities

Customers must:

• Provide accurate shipping information
• Package items securely
• Use trackable shipping if responsible for return shipping
• Follow return instructions

10. Our Responsibilities

We commit to:

• Delivering accurate, high-quality products
• Providing clear return instructions
• Processing refunds promptly
• Covering return shipping for defective, damaged, or incorrect items

11. Return Address

All returns must be sent to our registered business address:

Tabdoq – Tabletpro B.V.
Platinastraat 8, 2872 ZX Schoonhoven,
The Netherlands

Instructions:

1. Only send items after return approval.
2. Include all original components, manuals, and packaging.
3. Use a trackable shipping service and share the tracking number.
4. The seller covers shipping if the issue is our fault; otherwise, the customer covers the cost.

Refunds are processed within 10 business days (Monday–Friday) after inspection.

12. Damaged, Defective, Incorrect, or Missing Items

• Report issues within 48 hours of delivery.
• Provide photos/videos as evidence.
• The seller covers return shipping for defective, damaged, or wrong items.
• Refunds or replacements are issued promptly.

Customer responsibility: The customer pays return shipping for personal mistakes or address errors.

13. Shipping Damage During Transit

• Notify immediately if damage occurs during delivery.
• Include photos of the item and packaging.
• A courier investigation may be conducted before resolution.

14. Order Cancellation Policy

Before Shipment

• Orders may be cancelled before shipment.
• Full refund processed within 10 business days (Monday–Friday).

After Shipment

• Orders cannot be cancelled after shipping.
• Eligible returns must follow the standard process.
• Shipping costs are non-refundable.

Unclaimed or Refused Deliveries

• May incur return shipping fees.
• Refunds are processed after deduction of fees.

15. Lost or Missing Returns

• We are not responsible for lost returns.
• Always use trackable shipping.
• Proof of delivery is required for refunds.

16. Late or Missing Refunds

• Check your bank account or card first.
• Contact your payment provider if needed.
• Reach out to our support team for assistance.

17. Items Returned Without Approval

Unauthorised returns may be:

• Rejected
• Returned to sender
• Or disposed of without refund

18. Policy Abuse Prevention

• Excessive or suspicious returns may be denied.
• Abuse of the policy may result in account restrictions or a permanent ban.

19. Fraud, Abuse & Safety Protection

False claims or repeated misuse may lead to:

• Refund denial
• Account restriction or permanent ban

20. Business Information

This website is operated by Tabdoq, a brand operated by Tabletpro B.V.

Legal Entity Name: Tabletpro B.V.

Trading As: Tabdoq

Company Registration Number: 70742804

VAT Number: NL858442358B01

Address: Platinastraat 8, 2872 ZX Schoonhoven, The Netherlands.

Email: info@tabdoq.com

Phone: +31 (0)182 700 635

Live Chat: Available on the website

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+01:00) Central European Standard Time (Amsterdam)

21. Policy Updates

• Policy may be updated at any time.
• Changes are published on this page.
• Continued use constitutes acceptance of updates.